Free Trial Class

Studio Policies

Arrival
To keep classes running smoothly, arrivals more than 5 minutes late may forfeit their spot to someone waiting. We also ask that you do not arrive more than 10 minutes prior to the start of class.

Attire
For safety and performance, grip socks are required for all classes. They are available for purchase at the studio, or you may bring your own pair. Please arrive freshly showered and wearing clean, scent-free workout attire to help maintain a pleasant environment for everyone.

Cancellations
Members are responsible for canceling reserved classes within the required cancellation window established by Pilates Reformery. Members who fail to cancel a reserved class at least eight (8) hours before the scheduled class start time may be charged a $10 late cancellation fee.

Phone and voicemail cancellations cannot be accommodated. Cancellations must be completed via the Pilates Reformery app.

Members who fail to attend a reserved class without canceling may be charged a $20 no-show fee. Pilates Reformery reserves the right to modify scheduling policies, cancellation windows, and applicable fees upon notice to Members.

Waitlist
If a class is at capacity, we encourage you to join the online waitlist. Should a spot become available, you’ll be notified and may accept or decline. The waitlist closes 6 hours prior to class start time; any openings after that will be filled on a first-come, first-served basis.

Studio Etiquette
Please silence your cell phone before class and refrain from texting or taking calls during the session out of respect for your instructor and fellow clients. Children are not permitted in the studio.

Minor Age Policy
– 13 to 15 years of age: Can attend with a parent or receive a private lesson.
– 16 to 17 years of age: Can attend group classes alone with parental consent and signed waiver. Can also use the recovery area amenities with parental consent and signed waiver.
– Parents and guardians are responsible for ensuring minors follow all attire, behavior, and safety rules.

Membership, Payment, and Returns
Pilates Reformery memberships require a minimum 3-month commitment and automatically continue month-to-month thereafter. Cancellation is permitted after the initial term with 30 days’ written or in-person notice. All sales are final, including class credits and retail purchases.

RollStar Mini

RollStar Minis are provided to support recovery, circulation, and mobility. To ensure a safe and positive experience for everyone, please follow the guidelines below.

Intended Use
  • RollStar Minis are for recovery and mobility purposes only.
  • Use only as demonstrated by staff or as shown in posted instructions.
  • One person per unit at a time.
  • Do not stand, jump, race, or use RollStar Minis in any way other than intended.
Attire & Hygiene
  • Clean workout attire is required.
  • Please wipe down the unit after use.
Time & Courtesy
  • Suggested use time is 5–10 minutes per session.
  • Be mindful of others waiting and limit use accordingly.
Health & Safety Disclaimer
  • Use at your own discretion.
  • Not intended to diagnose, treat, cure, or prevent any medical condition.
  • Consult a healthcare professional before use if you are pregnant, injured, or under medical care.
  • Discontinue use immediately if you feel pain, dizziness, or discomfort.
  • Do not misuse, alter, or remove RollStar Minis from the designated area.

Sunlighten mPulse Infrared Sauna with Red Light

Attire
  • Clothing is required at all times. This is a shared space located within the Pilates studio.
  • Members are encouraged to wear comfortable workout attire such as leggings, shorts, sports bras, tanks, or t-shirts.
  • Nudity is not permitted. The sauna is designed to be used fully clothed.
  • Shoes are required when entering and exiting the sauna to maintain cleanliness and safety within the studio.
  • Towels are mandatory. For your convenience these are provided for you to sit on to absorb perspiration and maintain cleanliness.
  • Attire should allow you to feel comfortable, confident, and respected in a shared wellness environment.
Hygiene
  • Please shower before use if you have applied lotions, oils, perfumes, or makeup.
  • Enter the sauna clean and dry to protect the equipment and keep the space sanitary.
  • Wipe down surfaces you contact if provided supplies are available.
Etiquette
  • This is a quiet, relaxing space. Keep voices low and limit conversation.
  • No phone calls, video, or audio playback. If you bring a phone, keep it silent.
  • Be mindful of time. If others are waiting, limit sessions to posted time guidelines.
  • No food, gum, or glass containers inside the sauna.
  • Do not adjust temperature or settings if others are present without group agreement.
Health & Safety
  • Stay hydrated before and after your session.
  • Listen to your body. If you feel dizzy, lightheaded, or uncomfortable, exit the sauna immediately.
  • Consult a healthcare professional before use if you are pregnant, have cardiovascular conditions, or other medical concerns.
  • Use at your own discretion and follow all posted instructions.
Respect for Equipment & Others
  • Do not pour water or any substances on heaters or panels.
  • Refrain from stretching, exercising, or placing feet on benches unless specifically allowed.
  • Treat staff and fellow members with respect at all times.
Timing
  • 10–20 minutes depending on experience level.

PRIVACY POLICY

Introduction

Pilates Reformery (“Company” or “we”) respects your privacy and is committed to protecting it through this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit our website, https://www.pilatesreformery.com/ (the “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website
  • In email, text, and other electronic messages between you and this Website
  • When you interact with our advertising and applications on third-party websites and services that include links to this policy

This policy does not apply to information collected:

  • Offline or through any other means, including on any other website operated by the Company or any third party
  • By any third party, including through content or applications (including advertising) that may link to or be accessible from the Website

Please read this policy carefully. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using the Website, you agree to this policy. We may update this policy from time to time, and your continued use of the Website constitutes acceptance of those changes.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age, in accordance with the Children’s Online Privacy Protection Act. We do not knowingly collect personal information from children under 13. If you are under 13, do not use this Website or provide any personal information.
If we learn we have collected personal information from a child under 13 without verified parental consent, we will delete it.

If you believe we may have collected information from a child under 13, please contact us at info@pilatesreformery.com.

Information We Collect and How We Collect It

We may collect:

  • Personal information (such as name, address, email address, and phone number)
  • Information about your internet connection, equipment, and usage details

We collect this information:

  • Directly from you when you provide it
  • Automatically through technologies such as cookies, web beacons, and similar tracking tools
Information You Provide to Us

Information you provide may include:

  • Data submitted through forms (e.g., registrations, subscriptions, promotions, or issue reports)
  • Records of correspondence (including emails)\
  • Survey responses
  • Search queries on the Website
Automatic Data Collection Technologies

We may automatically collect information about your equipment, browsing behavior, and usage patterns, including:

  • Visit details (traffic data, logs, location data, and resources accessed)
  • Device and connection data (IP address, operating system, browser type)

This information helps us:

  • Improve Website functionality and performance
  • Personalize user experience
  • Recognize returning users
  • Estimate audience size and usage patterns

Technologies used may include:

  • Cookies: Small files stored on your device (you can disable them in browser settings, though some features may not function properly)
  • Flash Cookies: Used for storing preferences; managed separately from browser cookies
  • Web Beacons: Small electronic files used to track usage and engagement
Third-Party Tracking Technologies

Some Website content or applications may be provided by third parties (e.g., advertisers, ad networks, and service providers). These third parties may use cookies or other tracking technologies to collect information about your online activities across different websites.
We do not control these technologies. For questions about third-party advertising, please contact the provider directly.

    How We Use Your Information

    We use your information to:

    • Present and operate our Website
    • Provide products, services, and information you request
    • Communicate with you about your account (including updates and renewals)
    • Notify you of Website or service changes
    • Enable interactive features
    • Fulfill purposes disclosed at the time of collection or with your consent

    We may also:

    • Send promotional communications (you may opt out)
    • Use data to deliver relevant advertising
    Disclosure of Your Information

    We may disclose:

    • Aggregated, non-identifiable information without restriction

    Personal information may be disclosed:

    • To subsidiaries, affiliates, or franchisees
    • To contractors and service providers
    • In connection with a merger, sale, or transfer of assets (including those of
    • FP Franchising LLC)
    • To fulfill the purpose for which it was provided
    • With your consent

    We may also disclose personal information:

    • To comply with applicable laws and regulations, including those of the State of Alabama and the United States
    • To enforce agreements (including Terms of Use)
    • To protect the rights, property, or safety of Pilates Reformery, our customers, or others
    Your Choices

    You have control over your information, including:

    • Cookies: Adjust browser settings to refuse cookies (may affect functionality)
    • Promotional Communications: Opt out via forms, account settings, or by emailing info@pilatesreformery.com
    • Targeted Advertising: Opt out through third-party tools such as the Network Advertising Initiative (NAI)
      Accessing and Correcting Your Information

      You may:

      • Review and update your information through your account profile
      • Request access, correction, or deletion by contacting info@pilatesreformery.com

      Note: We may not accommodate requests that violate legal requirements or result in incorrect information.

        Data Security

        We implement safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

        You are responsible for maintaining the confidentiality of your account credentials. Any transmission of personal information is at your own risk.

            Changes to This Policy

            We will post updates to this policy on this page and may notify you by email or Website notice for material changes. Please review periodically.

            Contact Information

            For questions about this policy, contact:
            Pilates Reformery
            Address: 9036 Memorial Parkway SW, Huntsville, AL 35802
            Email: info@pilatesreformery.com

                TERMS AND CONDITIONS

                Pilates Reformery terms and conditions of use agreement

                This Terms and Conditions of Use Agreement (“Agreement”) governs your use of the Pilates Reformery website (the “Website”). This Website is not directed to individuals under eighteen (18) years of age. The Website is owned and operated by Pilates Reformery (“Company,” “we,” or “us”).

                This Agreement applies to all products, services, websites, mobile versions, embedded tools (“Widgets”), and applications (“Apps”) provided by Pilates Reformery (collectively, the “Service”). Availability of any Apps on third-party platforms does not imply any relationship or affiliation with those platforms.

                Medical Disclaimer:
                All content provided on the Website—including videos, text, graphics, and materials from third-party providers (“Providers”)—is for informational purposes only and is not intended as medical advice, diagnosis, or treatment. Always consult your physician or qualified healthcare provider before beginning any fitness, nutrition, or wellness program. Never disregard professional medical advice based on information from this Website.

                By using the Website, you agree to this Agreement. If you do not agree, do not use the Website. Pilates Reformery reserves the right to refuse or cancel accounts or memberships for violations of this Agreement or any posted policy.

                Eligibility and Parental Consent

                You must be at least thirteen (13) years old to use this Website. By using the Website, you represent that you are at least 13 years of age.

                If you are under 18, you may only use the Website with the involvement and consent of a parent or legal guardian. If you are under 13, you may not use the Website or provide personal information without verified parental consent.

                Privacy

                Your use of the Website is also governed by our Privacy Policy.

                Communications

                By using the Website or contacting us electronically, you consent to receive communications (including legal notices) electronically. This may include emails or text messages, including those sent via automated systems. Consent to receive communications is not a condition of purchase.

                Electronic communications satisfy any legal requirement that such communications be in writing.

                License and Site Access

                Pilates Reformery grants you a limited, revocable, non-exclusive license to access and make personal use of the Website. You may not:

                • Modify, reproduce, distribute, or exploit Website content without written consent
                • Use data mining, robots, or similar tools
                • Use the Website for commercial purposes

                Unauthorized use terminates this license.

                You may create a hyperlink to the Website homepage, provided it does not portray Pilates Reformery in a misleading or harmful way. Use of logos, trademarks, or proprietary materials without written permission is prohibited.

                  Membership Accounts

                  You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

                  Pilates Reformery reserves the right to:

                  • Refuse service
                  • Terminate accounts
                  • Remove content
                  • Cancel memberships

                  Additional terms:

                  • Memberships are non-transferable
                  • Promotional codes may be used only once unless otherwise stated
                  • Accounts abusing promotions may be terminated
                  • No refunds will be issued for partial billing periods or violations of this Agreement
                  • Subscriptions may be canceled at any time

                  You agree to:

                  • Maintain accurate account information
                  • Secure your login credentials
                  • Notify us immediately of unauthorized use
                  Contacting Pilates Reformery

                  You may contact us at: info@pilatesreformery.com

                  Disclaimers and Limitation of Liability

                  Use of the Website is at your own risk. The Website is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to merchantability or fitness for a particular purpose.

                  Pilates Reformery does not guarantee:

                  • Uninterrupted or error-free service
                  • Accuracy or reliability of content
                  • Results from use of Website information

                  To the fullest extent permitted by law, Pilates Reformery shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or business interruption.

                  Total liability, if any, shall not exceed the amount paid by you for the applicable product or service.

                  Some jurisdictions may not allow limitations of liability, so certain limitations may not apply to you.

                  Third-Party Content

                  The Website may include content from third parties. Pilates Reformery is a distributor, not a publisher, of such content and does not guarantee its accuracy, completeness, or usefulness.

                  Users are responsible for evaluating all information and content.

                  Online Conduct

                  You agree to use the Website only for lawful purposes. You may not post or transmit content that is:

                  • Illegal, harmful, abusive, defamatory, or obscene
                  • Threatening or harassing
                  • In violation of any law or regulation

                  Pilates Reformery reserves the right to remove content and disclose information as necessary to comply with legal obligations or protect its rights.

                  Links to Third-Party Sites

                  The Website may contain links to third-party websites. Pilates Reformery does not control or endorse these sites and is not responsible for their content, security, or practices.

                  Use of third-party websites is at your own risk.

                  Copyright

                  All Website content is owned by Pilates Reformery or its licensors and is protected under U.S. and international copyright laws. Unauthorized use may result in civil and criminal penalties.

                  Trademarks

                  “Pilates Reformery” and related marks are the exclusive property of the Company. All other trademarks belong to their respective owners.

                  Indemnification

                  You agree to defend, indemnify, and hold harmless Pilates Reformery and its Providers from any claims, damages, or expenses arising from your use of the Website or violation of this Agreement.

                  Applicable Law (Alabama)

                  This Agreement is governed by the laws of the State of Alabama, without regard to conflict of law principles.

                  You agree that any legal action arising from this Agreement shall be brought exclusively in the state or federal courts located in Alabama, and you consent to the jurisdiction and venue of such courts.

                  Preservation and Disclosure

                  Pilates Reformery may access, preserve, and disclose account information if required by law or in good faith belief that such action is necessary to:

                  • Comply with legal obligations
                  • Enforce this Agreement
                  • Protect rights, property, or safety
                  Miscellaneous
                  • This Agreement constitutes the entire agreement between you and Pilates Reformery
                  • We may update these terms at any time; continued use constitutes acceptance
                  • If any provision is found unenforceable, the remaining provisions remain valid
                  • Failure to enforce any provision does not waive our rights
                  • We may assign our rights and obligations under this Agreement